In managing a shared resource among multiple teams, what should a Scrum Master do to resolve potential conflicts?

The correct response emphasizes the Scrum Master's role as a facilitator who enables teams to communicate and collaborate effectively. By facilitating a discussion among the teams, the Scrum Master encourages collective problem-solving, ensuring that all perspectives and needs are considered regarding the shared resource. This approach aligns with the principles of Agile and Scrum, which value collaboration, transparency, and self-organization.

Facilitating a discussion allows teams to negotiate and reach a mutually beneficial agreement on how to share resources without one team feeling sidelined or marginalized. It also promotes a sense of ownership and accountability among the teams, leading to more resilient and cooperative relationships.

In contrast, allocating the resource based solely on urgency may create a competitive atmosphere, leading to potential distrust and conflict instead of fostering collaboration. Assigning the resource to a single team for the project's duration can alienate other teams and disrupt overall productivity. Prioritizing seniority can overlook the genuine needs or priorities of all the teams involved, potentially leading to dissatisfaction and undermining the Scrum values of teamwork and respect.