What is the first step a Scrum Master should take when facing pressure from the CIO and COO for project estimates?

The first step a Scrum Master should take when facing pressure from the CIO and COO for project estimates is to facilitate a discussion to find the best solution under the circumstances. This approach is aligned with the Scrum Master's role as a servant leader and a facilitator. By engaging all relevant stakeholders—including the Developers, CIO, and COO—in a constructive dialogue, the Scrum Master helps to clarify the needs and concerns of everyone involved.

This collaborative discussion allows for a deeper understanding of the challenges surrounding project estimates, fostering an environment where all perspectives are considered. It also encourages the development of shared solutions that respect the self-management of the Scrum Team while addressing the strategic needs of the organization’s leadership. Facilitating such discussions is crucial for maintaining transparency and building trust among stakeholders.

By focusing on collaboration, the Scrum Master can help navigate the complexities of organizational pressure while ensuring that the Scrum team adheres to its principles and practices, ultimately leading to better decision-making and project outcomes.